At Nature’s Gift Limited, we view our products as functional masterpieces. Because we value the atmosphere our items create in your home, customer satisfaction and quick complaint resolution are our absolute priorities.

1. General Return Guidelines

We offer a 10-day return window from the date of delivery. To be eligible for a return, your item must meet the following “Nature’s Gift” standards:

  • Condition: Items must be in “as new” condition, unused, and in the original packaging.
  • Completeness: All manuals, accessories, and components must be included.
  • Wooden Items: Accessories like Essential Oil Boxes must be free of scuffs or oil stains.

2. Product-Specific Requirements

Due to the unique nature of our inventory, specific rules apply to the following categories:

Product Category

Return Conditions

Himalayan & Crystal Products

Must be returned in original protective packaging to prevent moisture damage or breakage.

Skin Care & Wellness

For hygiene reasons, body creams, floral waters, and oils must be unopened with seals intact.

Furniture

Returns are not accepted for damage caused by daily “wear and tear” after assembly.

Fashion Jewellery

Must be unworn and in original display packaging.

Bespoke/Custom Items

Customizations requested through our skilled team may void return eligibility.

3. Damaged or Faulty Items

While we pride ourselves on reliable Nationwide Delivery, we recognize that fragile items like Salt Lamps can occasionally be damaged in transit.

  • Reporting: Please report damage immediately upon receipt.
  • Evidence: Provide clear photographs of the damaged item and the external packaging.
  • Resolution: Our technical team will evaluate the claim to provide a swift replacement or full refund.

4. How to Initiate a Return

To ensure a quick resolution, please contact our qualified staff directly:

  • Email: support@naturegiftz.co.uk
  • Phone: +44 7478143946

5. Refund Processing

  • Inspection: Once your return is received at our Birmingham facility, we will inspect it and notify you of the status.
  • Method: Approved refunds are credited back to your original payment method.
  • Timeline: We process returns quickly, though please allow standard banking days for the funds to reflect in your account.

6. Non-Returnable Items

For safety and hygiene, we cannot accept returns for:

  • Opened Essential Oils or Skin Care products.
  • Gift Cards.
  • Items showing signs of use or assembly damage.

Returns Address:

Nature’s Gift Limited, Unit 12 Eurospace Business Park, Bordesley Green Road, Birmingham, B9 4TR, United Kingdom.